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Home > Terms and Conditions
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How do I use a coupon?
After adding items to your cart, you'll see a box where you may enter your coupon code. |
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Is it necessary to create an account?
To browse, an account is not required. We do however require an account for new customers placing orders, and for new wholesale and dropship clients.
How do I create an account?
Click the "My Account" link located at the top of hte page and from there you will be instructed on how to register as a new customer.
New Wholesale and Drop Ship may register from the "Resellers" link.
Forgot your password?
Visit the "My Account" and from there you may request to have your password reset |
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Am I required to pay sales tax?
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Ohio. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Ohio wholesale and or drop ship customers must have on file a current sales tax certificate and a Ohio tax exmemption form to be considered exempt from Ohio sales tax.
I have a question regarding my charges.
To review your orders, login to access your account. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
To gain access to your receipts and invoices, login to access your account. From there you may view and print prior transactions.
What type of payments do you accept?
We are utilizing the services of Paypal for payment processing. Thru Paypal, you may pay with your Paypal account, Visa, MasterCard, Discover, American Express, debit cards or bank account. Paypal is a secure way to shop. We have no access to your credit card or bank account information. Paypal is a free service to you and opening a paypal account is no longer a requirement.
When will mt credit card be charged?
Paypal will process the payment at the time of sale.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive notification.
Do you ship to my country?
Currently, we ship only throughout the continental United States.
What shipping service do you use?
All packages are sent UPS Ground. UPS cannot deliver to P.O. boxes.
How do you calculate my shipping charges?
Retail customers-$7.95 flat rate
Drop Ship customers-$8.95 flat rate
Wholesale customers-freight will be configured at the time of shipment
I rec'd broken or damaged merchandise.
All products sold by Oxford Station dba Keldandahl Soy Candlery, LLC are shipped in “NEW” condition. Please inspect all packages (in the driver’s presence if possible) immediately upon receipt. Have the driver note any damages on the shipping documents before signing them. If undetected damage is discovered after the driver has gone you will need to notify us immediately so we can file a claim with the shipping company. You are required to save the box and packing material for seven days just in case UPS wants to inspect the damage before paying the claim. If you do not save the pack aging and it is required for shipping company to process our claim we will not be able to refund or replace the items damaged. We must be notified in three (3) business days from the date of receipt of any damages. A store credit or replacement candles will be issued for damaged merchandise.
Has my order shipped?
At shipment, you will receive an email tracking notification from UPS.
Items are missing from my shipment.
For a multiple product order, we will make every attempt to ship all products contained
in the order at the same time. Products that are unavailable at the time of shipping will
be shipped as they become available, unless you inform us otherwise. On occasion, your order will ship over a period of a few days; this will be noted on your packing slip. The text will read: This item will Ship Separately. Please contact customer service with any questions.
When will my backorder arrive?
While we make every effort to keep raw products in stock and available for production, sometimes we are not able to do so. We do not automatically back order product. All out of stock product must be reordered. On occasion, your order may ship over a period of days. This will be noted on your packing slip and invoice as-This item will Ship Separately.
How do I return a product?
Any candle that burns insufficiently will be replaced at no charge.
We cannot accept returns on refresher oils, fragrance oils, or diffusers.
Returns must be reported to us within ten business days from the date that you received the order. You must contact us with a list of the items that you are returning and the reason for return. Non-damaged merchandise returned to us must be in the same condition as when it was sent. There is 30% restocking fee on all returned non-damaged items. All return shipping charges will be at your expense. We do not refund original shipping charges. |
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What information do we collect?
* We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
* When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, or other information. You may, however, visit our site anonymously.
* We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
* Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
* To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
* To allow us to better service you in responding to your customer service requests.
* To quickly process your transactions.
* To administer a contest, promotion, survey or other site feature.
* If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Keldandahl Soy Candlery, LLC- Olde Oxford Station. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
How can you opt-out, or modify information you have provided to us?
To modify your e-mail subscriptions, please click the "Change you Subscription" link located at the bottom of each mailing. Please note that due to email production schedules you may receive any emails already in production. To unsubscibe to your e-mail subscriptions, click the "Unsubscibe" link that is located at the bottom of each mailing.
To modify all of your online account information, sign in and go to the "My Account" section of our site. From there you may change your password, billing and shipping information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on July 6, 2007.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
By using our site, you consent to our privacy policy. |
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Damaged Items All products sold by Keldandahl Soy Candlery, LLC- Olde Oxford Station are shipped in "NEW" condition. Please inspect all packages (in the drivers presence if possible), immediately upon receipt. Have the driver note any damages on the shipping documents before signing them. If undetected damage is discovered after the driver has gone, notify Olde Oxford Station immediately. Please be sure to retain all packaging materials as the shipping carrier may want to inspect. If shipping materials are discarded, we cannot be held responsible for declined claims. We must be notified within five business days.
Keldandahl Soy Candlery, LLC -Olde Oxford Station will issue a store credit to replace the damaged merchandise. If you would prefer a cash reimbursement you will be responsible for filing a claim with the shipping carrier. Contact us for assistance.
Guarantee/Returns
Any candle that burns insufficiently will be replaced at no charge. We cannot accept returns on refresher oils, fragrance oils, fragrance sprays, diffusers, diffuser refills, rosehips or rosehip blends. Any order discrepancies found must be reported to us within three days from the date that you received the order. Returns must be reported to us within ten business days from the date that you received the order. You must contact us with a list of the items that you are returning and the reason for return. Non-damaged merchandise returned to us must be in the same condition as when it was sent. There is 30% restocking fee on all returned non-damaged items. All return shipping charges will be at your expense. We do not refund original shipping charges.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Keldandahl Soy Candlery, LLC- Olde Oxford Station. The collective work includes works that are licensed to Keldandahl Soy Candlery, LLC- Olde Oxford Station. Copyright 2008, Keldandahl Soy Candlery, LLC- Olde Oxford Station ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Keldandahl Soy Candlery, LLC - Olde Oxford Station or purchasing Keldandahl Soy, LLC dba Olde Oxford Station Soy Candles products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Keldandahl Soy, LLC dba Olde Oxford Station Soy Candles or to purchase Keldandahl Soy Candlery, LLC- Olde Oxford Station products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Keldandahl Soy Candlery, LLC- Olde Oxford Station You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Keldandahl Soy Candlery, LLC- Olde Oxford Stationused in the site are trademarks or registered trademarks of Keldandahl Soy Candlery, LLC- Olde Oxford Station
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Keldandahl Soy Candlery, LLC- Olde Oxford Station disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Keldandahl Soy Candlery, LLC- Olde Oxford Station does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Keldandahl Soy Candlery, LLC- Olde Oxford Station does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Keldandahl Soy Candlery, LLC- Olde Oxford Station shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Keldandahl Soy Candlery, LLC- Olde Oxford Station has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Keldandahl Soy Candlery, LLC- Olde Oxford Station product is mistakenly listed at an incorrect price, Keldandahl Soy Candlery, LLC- Olde Oxford Station reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Keldandahl Soy Candlery, LLC- Olde Oxford Station reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Keldandahl Soy Candlery, LLC- Olde Oxford Station shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Keldandahl Soy Candlery, LLC- Olde Oxford Station without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Keldandahl Soy Candlery, LLC- Olde Oxford Station may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Keldandahl Soy Candlery, LLC- Olde Oxford Station.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Keldandahl Soy Candlery, LLC- Olde Oxford Station products shall be in the state or federal courts located in Butler County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Keldandahl Soy Candlery, LLC- Olde Oxford Station must be commenced within one (1) year after the claim or cause of action arises. Keldandahl Soy Candlery, LLC- Olde Oxford Stations failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Keldandahl Soy Candlery, LLC- Olde Oxford Station may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Keldandahl Soy Candlery, LLC- Olde Oxford Station or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Keldandahl Soy Candlery, LLC- Olde Oxford Station does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Keldandahl Soy Candlery, LLC- Olde Oxford Station is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Keldandahl Soy Candlery, LLC- Olde Oxford Station reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Keldandahl Soy Candlery, LLC- Olde Oxford Station in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Keldandahl Soy Candlery, LLC- Olde Oxford Station its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful co nduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Keldandahl Soy Candlery, LLC- Olde Oxford Station may link to sites operated by third parties. However, even if the third party is affiliated with Keldandahl Soy Candlery, LLC- Olde Oxford Station, Keldandahl Soy Candlery, LLC- Olde Oxford Station has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Keldandahl Soy Candlery, LLC- Olde Oxford Station. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Keldandahl Soy Candlery, LLC- Olde Oxford Station seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). |
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